First visit

Your first hour, step by step

A first visit is mostly talking. You stay dressed unless an examination needs otherwise, and you can stop or ask a question at any point.

The hour

An intake of 45 minutes, as it runs for physiotherapy. Psychology and sports medicine follow the same order.

Arrive, 5 minutes
Ring at the door of Harbour Street 14. There’s a bench and water in the waiting room; we come and get you.
Talk, 15 minutes
What happened, what you can’t do, what you want to do again. The longest part, on purpose.
Examine, 12 minutes
How you move and where it stops. Nothing that hurts more than your day already does.
Plan, 10 minutes
What we think is going on, in plain words, and the first two or three exercises, practised together.
Book the next, 3 minutes
A time for the next session, if you want one, before you leave.

Your insurance card or number, a referral if you have one, and any scans or letters about the problem. A list of the medicines you take helps.

Something you can move in. Shorts for a knee or hip, a vest top for a shoulder. There are changing rooms at both locations.

Call or e-mail at least 24 hours before. Later than that, or not coming, we charge the visit: the time was kept for you.

Everything on the ground floor, step-free from the street. The rooms are coloured by the treatment given in them.

How early should I arrive?

Five minutes is enough. There is no form to fill in on the day; we send it by e-mail beforehand.

Will I be treated at the first visit?

Usually yes: you leave with your first exercises. Sometimes the first visit is only talking and examining, and treatment starts next time.

Can I park nearby?

There is paid parking on Quay Lane, two minutes’ walk, and a bus stop at the corner. The street map is on the contact page.

Is the building accessible?

Harbour Street is step-free with an accessible toilet. Linden Court is on the first floor, with a lift.

The next openings are on the booking page.