Questions
What patients ask us
The questions we hear most, grouped. Not here? Call or write, and you get an answer from a person.
Booking
How do I book?
Choose a time on the booking page, or send a request with the days that suit you; we confirm within one working day. You can also call.
How soon can I be seen?
Within three working days for a first visit, usually sooner.
Can I choose who I see?
Yes. Say who when you book. If they are full, we tell you when they next have time.
Costs and insurance
Do you bill my insurer?
If we have a contract with them, yes, directly. The list is on the prices page.
What if my insurer doesn’t pay?
You pay us after the visit and get an itemised invoice to claim yourself.
First visit
Do I need a referral?
Not for physiotherapy, sports medicine, pelvic health or nutrition. For psychology your insurer usually wants one.
What should I bring?
Your insurance details, a referral if you have one, and any scans or letters.
Privacy and your records
Who can read my file?
Only the practitioners who treat you, and only with your consent. Your psychologist’s notes are kept apart.
How long do you keep my records?
Twenty years after your last visit, as the law asks of health records. You can ask to see them at any time.
Do you share my details with anyone?
With your insurer, for billing, and with your GP if you agree. Never with anyone else.
Cancelling
How do I cancel?
Call or e-mail at least 24 hours before your visit.
What if I cancel late?
A visit cancelled less than 24 hours before, or missed, is charged. Your insurer doesn’t pay for it.
Still a question?
Call +31 20 555 0140 on weekdays from 07:30, or write to hello@alder.example. Elise or one of the practitioners answers within one working day.
